View Larger / Travelers at Los Angeles International Airport (LAX) search for their lost belongings on July 24, 2024. (credit: Getty Images | Patrick T. Fallon)
Delta Air Lines’ outdated IT systems have been identified by Microsoft as a significant factor contributing to the airline’s prolonged recovery from a recent incident involving CrowdStrike.
The situation escalated when Delta hinted at potential legal action against both Microsoft and CrowdStrike, prompting responses from the latter companies indicating that they had made multiple attempts to assist Delta, which went unanswered. A letter from Microsoft released yesterday detailed their investigation into why Delta experienced delays compared to other airlines.
“We are examining the factors relating to the CrowdStrike issue,” stated Mark Cheffo, an attorney for Microsoft. “Our findings thus far indicate that organizations like American Airlines and United Airlines were able to restore their services much more swiftly than Delta due in part to what appears to be a lack of IT upgrades within Delta’s operations for enhanced service delivery.”
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